Deliver a better customer experience with Amazon Connect

The Contact Center is the heart of every client-servicing team and the foundation for seamless customer experiences.

Easy to deploy and scale, Amazon Connect is the perfect omnichannel, AI cloud solution for businesses on a mission to transform their contact center infrastructure and processes - easy to deploy and scale.

Modernize your contact center, at scale, with Amazon Connect

In just a few clicks, you can set up and make changes to your contact center so that an agent can be trained and ready to begin helping customers in under 20 minutes

Empower your agents to be more proactive and productive with unified customer profiles and recommended answers in real-time and tracking for follow-up tasks to resolve customer issues quickly.

Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from any where. They use a single intuitive user interface (UI) for contact routing, queuing, and analytics.

With embedded artificial intelligence (AI) and machine learning (ML), Amazon Connect makes it easy to automate interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response (IVR) and chatbots to provide highly personalized interaction.

Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges.

Amazon Connect uses several AWS services to provide additional capabilities and customization and can be easily integrated with existing AWS services and third-party systems, including CRM, helpdesk, outbound, and more.

Transform your contact center with Arystech

Consulting

The Arystech team has helped clients evaluate their existing contact center solutions as well as architect and implement Amazon Connect for an enhanced customer experience.

Migration

Our contact center experts seamlessly migrate your existing contact centers to Amazon Connect with detailed planning, testing and validation, end-user training, and go-live/post-go-live support. We can build a proof of concept to demonstrate a customer use case.

Enhancements/Integrations

By leveraging Amazon Connect’s open platform and the AWS ecosystem, your business can extend the cloud-based contact center functionality by easily connecting to external systems like your CRM, WFM, helpdesk, and other business applications.

Managed Services

Let Arystech maximize your contact center return on investment (ROI) with proactive monitoring and management of your Amazon Connect deployment. Arystech provides end-to-end managed services for Amazon Connect by supplementing your in-house staff or offering a fully outsourced service.

The modern contact center features

Create seamless omnichannel experiences through a single unified contact center for voice, chat, and task management using Amazon Connect Voice and Chat

Better understand customer needs in real-time with the full speech-to-text search, sentiment, trend analysis, and alerts using Contact Lens for Amazon Connect

Easily prioritize, assign, and track all contact center agent tasks to improve agent productivity and quickly resolve customer issues using Amazon Connect Tasks

Give agents all the customer the information they need in a single pane of glass to customize interactions and resolve calls faster using Amazon Connect Customer Profiles

End frustrating manual and repetitive questioning by analyzing a caller’s unique voice characteristics using Amazon Connect Voice ID

Use machine learning to accelerate answers, search for information, and resolve issues faster and more completely using Amazon Connect Wisdom

Highlighting Amazon Connect Implementation Success

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Arystech Experience

Arystech has a proven track record in simplifying Amazon Connect migrations and providing post-deployment support.

As an AWS Service partner, we bring the right mix of consulting and implementation expertise to help businesses make the most of their deployment.

Build better customer
experiences with
Amazon Connect