Schedule an appointment

No items found.

Better your Customer Experiences with Amazon Connect

Deliver a Better Customer Experience with Amazon Connect

We know that the Contact Center is the heart of every client-servicing team and the foundation for seamless customer experiences.

Easy to deploy and scale, Amazon Connect is the perfect omnichannel, AI cloud solution for businesses on a mission to transform their contact center infrastructure and processes - easy to deploy and scale.

Modernize your Contact Center at Scale, with Amazon Connect

Quick and Simple Set-Up

In just a few clicks, set up and make changes to your contact center so an agent can be trained and ready to begin helping customers in under 20 minutes.

Boost productivity

Empower your agents to be more proactive and productive with unified customer profiles, real-time recommended answers, and follow-up task tracking to resolve customer issues quickly.

Increases operational efficiency

Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere. Experience a single intuitive user interface (UI) for contact routing, queuing, and analytics.

‍Elevate customers’ experience.

With embedded artificial intelligence (AI) and machine learning (ML), Amazon Connect makes it easy to automate interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response (IVR) and chatbots (Amazon Lex) to provide highly personalized interaction.

Reduce Total Cost of Ownership (TCO)

Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges.

Drive Innovation with Technology Integrations

Amazon Connect uses several AWS services to provide additional capabilities and customization and is easily integrated with existing AWS services and third-party systems, including CRM, helpdesk, outbound, and more.


Transform Your Contact Center with Arystech

  • Consulting
    The Arystech team helps clients evaluate their existing contact center solutions as well as architect and implement Amazon Connect for an enhanced customer experience.
  • Migration
    Our contact center experts seamlessly migrate your existing contact centers to Amazon Connect with detailed planning, testing and validation, end-user training, and go-live/post-go-live support. We build a proof of concept to demonstrate a customer use case.
  • Enhancements/Integrations 
    By harnessing the power of Amazon Connect's open platform and the AWS ecosystem, including AWS Lambda functions, your business can enhance the functionality of your cloud-based contact center. This can be achieved by seamlessly integrating it with external systems such as your CRM (Salesforce), WFM, helpdesk, and other business applications.
  • Managed Services
    Let Arystech maximize your contact center return on investment (ROI) with proactive monitoring and management of your Amazon Connect deployment. Arystech provides end-to-end Amazon Connect managed services by supplementing your in-house staff or offering a fully outsourced service.
Get Started


The Modern Contact Center Features

Streamlined Experiences

Create seamless omnichannel experiences through a single unified contact center for voice, chat, and task management using Amazon Connect Voice and Chat.

Faster Customer Insights

Better understand customer needs in real-time with the full speech-to-text search, sentiment, trend analysis, and alerts using Contact Lens for Amazon Connect.

Automated Task Tracking

Easily prioritize, assign, and track all contact center tasks to improve agent productivity and quickly resolve customer issues using Amazon Connect Tasks.

Personalized Customer Service

Give agents the customer the information they need in a single pane of glass to customize interactions and resolve calls faster using Amazon Connect Customer Profiles.

Improved Customer Experience

End frustrating manual and repetitive questioning by analyzing a caller’s unique voice characteristics using Amazon Connect Voice ID.

Deeper Agent Knowledge

Use machine learning to accelerate answers, search for information, and resolve issues faster and more completely using Amazon Connect Wisdom.

Arystech in Action

Highlighting Amazon Connect Implementation Success

Get Started


AWS - Select Tier Services PartnerAWS - Lambda Delivery PartnerAWS - Well-Architected PartnerMicrosoft Partner