Enhance your customer experience with
Amazon Connect Managed Services

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Unlock the Full Potential of Your Contact Center with Our Amazon Connect Managed Services

Amazon Connect delivers an exceptional customer experience platform. Our dedicated team can help you maximize your investment in Amazon Connect. Whether you need additional staffing support or a fully outsourced model, we offer 24x7 support to make your Amazon Connect solution more efficient, productive, and reliable. You can focus on critical business initiatives while we manage all the technology aspects of your organization's contact center.

Our expert team of AWS certified professionals will manage and optimize your Amazon Connect platform to ensure it is running at its best, leaving you to focus on your core business.


The benefits of Amazon Connect Managed Services


Monitor and Maintain

With our Amazon Connect managed services, we take care of round-the-clock monitoring and maintenance, ensuring your Amazon Connect environment performs at its peak. Our team of experts proactively identifies and resolves any issues, ensuring uninterrupted operations. Leave the technical details to us while you focus on your core business.


Maximize your Amazon Connect investment

Maximize your Amazon Connect investment with our expertise in industry knowledge and experience from implementing Amazon Connect. Partnering with us for Amazon Connect managed services guarantees that you maximize the value of your investment. Our certified professionals possess deep knowledge of the platform's capabilities and will tailor it to meet your specific business needs. From advanced routing strategies to automated workflows, we'll unlock the full potential of Amazon Connect, empowering you to deliver exceptional customer experiences.


Ensure best practices are followed

By choosing our managed services, you gain the assurance that industry best practices for Amazon Connect are rigorously followed. Our team stays up-to-date with the latest AWS guidelines, implementing and maintaining recommended configurations, security measures, and performance optimizations. You can trust us to provide a reliable and efficient Amazon Connect environment, aligned with the highest standards.

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Lower cost of operations

Outsourcing your Amazon Connect management to us significantly lowers your operational costs. No need to invest in hiring and training an in-house team. Our different payment models provide cost-effective solutions, eliminating the need for additional infrastructure. With our streamlined management process and optimized resource allocation, you can reallocate your budget for strategic initiatives and drive business growth.


Single point of contact

Experience hassle-free support with a dedicated single point of contact for all your Amazon Connect needs. Our team becomes an extension of your business, handling queries, issues, and requests promptly and efficiently. Streamlined communication means faster response times, effective troubleshooting, and a seamless experience for you and your customers.


Dedicated Service Delivery Manager

A dedicated service delivery manager provides individualized attention and tailored assistance based on your specific requirements and goals. They understand your unique needs and ensure that the support provided aligns with your business objectives. The service delivery manager brings personalized support, expertise, efficient issue resolution, proactive monitoring, and relationship building to your Amazon Connect managed services.

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Custom Integrations

Our Amazon Connect managed services offer seamless integration with your existing systems. Whether it's CRM platforms, ticketing systems, or workforce management (WFM)tools, we ensure smooth data flow and a holistic view of customer interactions. By integrating Amazon Connect with your ecosystem, we enhance operational efficiency and empower your agents to deliver personalized and efficient service.

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Performance Monitoring

With our managed services, we continuously monitor the performance of your Amazon Connect solution. We track key metrics, provide comprehensive reports, and offer actionable insights. Leverage our expertise to make data-driven decisions, optimize service quality, and elevate customer satisfaction levels.


Amazon Connect platform troubleshooting and resolution

Technical issues with the Amazon Connect platform? No worries. Our managed services team possesses in-depth knowledge and experience to quickly troubleshoot and resolve any challenges. We ensure your Amazon Connect environment operates smoothly, minimizing disruptions and allowing you to focus on delivering exceptional customer service.

How Amazon Connect Managed Services Work

We will start by assessing your current Amazon Connect environment and identifying any areas for improvement. Then, we will work with you to develop a customized support plan that meets your unique needs.

Our services include monitoring, patching, backup and recovery, and performance optimization. We will also provide regular reports and analytics to help you make informed decisions.

Highlighting Amazon Connect Implementation Success

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Arystech Experience

Arystech has a proven track record in simplifying Amazon Connect migrations and providing post-deployment support. As an AWS Service partner, we bring the right mix of consulting and implementation expertise to help businesses make the most of their deployment.

Don't let managing your contact center hold you back. Let us help you achieve your goals and provide exceptional customer service with Amazon Connect Managed Services.

Optimally Leverage Amazon Connect

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